Orders & Exchanges

Orders & Exchanges

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Applying a pattern to silver in the studio
I am proud to be an independent artist and not a large corporation. I enjoy the personal interaction I have with you, my customers, and I believe the service I provide is more personal and the work I produce to be of the highest quality. Being a self employed artist, however, I need to do a few things differently from the large companies in order to protect myself as well as you the consumer. I appreciate your understanding regarding these matters.


ORDERS

* Prices may vary depending on the current precious metals market. I'd be happy to give you the exact figure for that day over the phone or by email.


PRODUCTION & COMMISSIONED WORK

Most production orders will be filled within 3 weeks (often sooner). One-of-a-kind, commissioned pieces can take anywhere from 1-4 months from the start of the design consultation process with the Client. Customers with orders taking longer, due to a busy holiday season or large quantities for example, will be notified in advance if possible and will be provided with a new estimated completion date. Unless purchasing my jewelry through a store or gallery (see specific vendor's payment policy) a 50% deposit is required for all orders. This allows me to purchase the raw materials like gold and silver needed to make your jewelry. Once I have completed the piece the remaining balance of 50% is required. Payments can be made by Paypal, Money Order, Personal Check or Certified Check from a bank (sorry, no credit cards yet). Final payments made with Paypal, Money Order or Certified Check will be deposited and the jewelry will be sent out to you immediately. Final payments made with a Personal Check require 5 business days from the time I deposit the check for it to clear, then the jewelry will be sent out to you. Postage and insurance is additional but typically costs between $15 and $30 dollars. Connecticut sales tax of 6% will be added to any purchase being shipped to a Connecticut address or purchased in the state of Connecticut. (Disclaimer: All sales shipped outside of Connecticut may be liable to local taxation. Please consult your state's tax department).


EXCHANGES

All of the jewelry I make is held to the highest standard of quality and craftsmanship and no work should ever leave my studio damaged or imperfect. However, should a problem arise during everyday wear of my jewelry or should you simply change your mind, I will be happy to repair it or give you credit towards a new piece. Cash refunds are not permitted. (*Note: Exchange policy is different for Commissioned work. Please see below). Please, all sales/exchanges are final after 14 days from the date of purchase. Purchases made through a store or gallery must be exchanged through the same store or gallery. If the jewelry has been damaged through neglect or mishandling (I reserve the right to deny an exchange if I believe the jewelry has been improperly handled) the jewelry will not be exchanged. If the jewelry has been damaged in the shipping process the shipping company and the insurance purchased should cover the cost and damage. I will do everything in my power to work with you and the shipping company to help get your money credited.


CUSTOM MADE COMMISSION WORK

Because a piece of commissioned jewelry is truly one-of-a-kind and its' design is largely determined by the Client who is commissioning the piece, the finished artwork may or may not appeal to a wide variety of people and therefore could be difficult for me to resell should the original Client change his or her mind or decide to return the work after it has been made. Therefore it is necessary for me to have a slightly different return policy for this type of high-end artwork:

Note: The Client is able to see design drawings of their perspective commission piece and have consolation with me, the artist, before any money exchanges hands.

If the Client needs to cancel a commission piece AND I have not yet ordered the materials or started work on its' construction, the Client will receive a full refund of any money they have paid so far minus 10% for the design consultation process. If the Client who is commissioning the artwork changes her or his mind and cancels the order for any reason after materials have been ordered and/or construction on the piece has already begun or once they receive the finished artwork, a credit of up to, but not exceeding, 50% of the purchase price will be issued to the Client, provided I believe I am able to resell the work on my website or through galleries I work with, otherwise, no credit, or a substantially smaller amount will be refunded. This is subject solely to the artist's discretion.

Of course, all of my work is held to the highest standards and only leaves my studio in perfect condition. Clients who go through the commissioning process with me receive multiple, high quality design drawings of their perspective pieces and have ample opportunity to speak with me over the phone or via email to give me their feedback on the drawings and have me revise the designs. By the end of the process (which often takes 1-4 months), the Client has seen their artwork evolve from an early idea through to a finished design rendering that is then produced in metal. I have never had a Client want to return a commissioned artwork after it has been made because they were unhappy with the piece.


Thank you for your cooperation and understanding. I believe the benefits a client receives from working closely with an artist focused entirely on their project is the advantage of this system. I am proud of the personal attention and high quality product I provide and work hard to foster long-term and robust client/artist relationships. If you have any questions or comments regarding this policy I'll be happy to answer them. It is a pleasure to have you as a customer and collector of fine artwork.

Thank you!

Tom


207-478-8424
Tom@TomFerreroStudio.com
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